FAQ

When will my first box ship?

Sign up this month to receive next month's box. Your first box will ship out around the 7th of next month. (Sign up 10/18-11/30 = first box ships Dec. 7th. View the shipping schedule for more info: Click here)

How often & when will I get this box?

Monthly! We ship around the 7th of each month & provide 3 day USPS priority shipping.

What is the Rewards Program?

Earn rewards on every Mix Box Purchase! Every box you purchase equals 1 point. The more boxes your purchase, the more rewards you receive! Check out your points status, view available rewards, and redeem rewards all on your account page. (Use the same log in credientials from Cratejoy on our website!)

How do I swap to the Cinnamon Buns?

To swap from the Featured Monthly Dessert to the Cinnamon Buns (or a selection of our past desserts), fill out the swap form found here:  www.homemadebakersclub.com/info

Can I get a printable Gift Certificate before the first box arrives?

Yes! Please choose from one of our many templates here: www.homemadebakersclub.com/gifts Simply save the template then print!

What's in the box?

Your box will include pre-measured, nonperishable ingredients, a recipe booklet, baking tips & info about your dessert, ingredients & allergen info, and information about the next months dessert! 

Do the boxes come with ingredient amounts so we can make the dessert again?

Yes! You can find the ingredients & yields on the back of the white ingredient card in each box.

How do I know what perishable ingredients I will need for each dessert?

We will send you 2-3 emails throughout the month prior to your box arriving to remind you of what ingredients you will need for the upcoming dessert! If you want to receive these emails, add yourself to our email list here: Subscriber Email List. You will need ingredients like milk, butter, eggs, & some perishable fruits to complete the dessert. You can also find this information under "Upcoming Desserts" here on our website!

Does the box contain any products that will spoil or go bad that I need to open right away?

Most of our boxes do not contain perishable ingredients. Just keep an eye out for the fresh fruit included in some of the boxes!

Will my subscription renew automatically?

Subscriptions will renew automatically until canceled. Gift subscriptions do NOT renew automatically unless you choose for it to renew at checkout. You can check if your gift subscription will renew at your Account Page under "Your Subscriptions".

What is your refund policy?

Month to month plans: We will process your refund with a 5% processing fee. This is to cover our payment processing fees since they do not give us the fees back after the refund. We will provide a refund up until the 1st of the month that your box is shipping out. If the box has shipped or is after the 1st of the month we can not provide a refund.

Preplay Plans: You will receive any unshipped boxes you have prepaid for. If you do not want those boxes, we will provide a refund if requested by the 1st of each month before the next box ships. You will be refunded the full amount for unshipped boxes less 5% processing fee + less the price of the amount of boxes you received. Ex: You signed up for a 6 month subscription at $26.95 per box but you only received 3 boxes = You will be refunded less the 3 month plan price of $27.95 per box + 5% processing fee. 

Email us at contact@homemadebakersclub.com with any questions.

When will I be charged for a renewal?

Renewals occur the 15th of each month for the next months box. Month to month subscriptions renew every month, while prepay subscriptions renew every 3, 6, & 12 months. 

How do I skip a month?

Month to month subscriber can do this by logging into their account (see question below). If you are a prepay customer, email/contact us. You need to skip before you renew for the box you do not want. Renewals occur the 15th of each month for the next months box. Sign in to your account; Click "EDIT" under Your Subscriptions; Click "SKIP NEXT RENEWAL"

What if an item in my box is damaged?

Before you do anything, take a photo of the damaged product (we need this for our records & to offer you a replacement!). We do not offer replacements without proof of damage. Email us at contact@homemadebakersclub.com & we will get it figured out for you! Read more about this policy on our Terms & Conditions page.

How do I update my address?

Email us with your new address OR Sign in to your account under the "Log In" tab ~ Scroll down to Shipping Address & click "Add an Address" ~ Go back to your account page, find Your Subscription(s) & click "Edit" ~ Use the drop down under Choose a New Shipping Address ~ Click "Change" ~ If you have trouble, just email us and we can update the address on our end.

How do I cancel my subscription?

Email us OR Sign in to your account; Click "EDIT" under Your Subscriptions; Click "CANCEL SUBSCRIPTION"