FAQ
The Most Frequently Asked Questions By Our Bakers
If you need more information or assistance, please contact us at Contact@HomemadeBakersClub.com or Message us on Facebook!
When will my first box ship?
Your first box will ship around the 7th of next month. Example: If you ordered November 1st-30th, your box will ship December 7th.
How often will I get this box?
Monthly! We ship around the 7th of each month.
When will my box arrive?
We ship around the 7th of each month & provide 1-3 day shipping. If you need your box sooner, email us at contact@homemadebakersclub.com
What's in the box?
Your box will include pre-measured, nonperishable (sometimes fruit!) ingredients, a recipe booklet, baking tips & info about your dessert, ingredients & allergen info, and information about the next months dessert!
Will my subscription renew automatically?
Subscriptions will renew automatically until canceled. Gift subscriptions do NOT renew automatically unless you choose for it to renew at checkout. You can check if your gift subscription will renew at your Account Page under "Your Subscriptions".
When will I be charged for a renewal?
Renewals occur the 15th of each month for the next months box. Month to month subscriptions renew every month, while 3, 6, & 12 month subscriptions renew every 3, 6, & 12 months.
Example #1: If you signed up for a 3 month subscription on July 20th, you will be charged when you sign up (August, September, October Box), then again October 15th for another 3 months (November, December, February Box).
Example #2: If you signed up for a month to month subscription on July 20th (August Box), you will be charged when you sign up, then again August 15th for another month (September Box).
Can I skip a month?
Yes, month to month subscribers may skip boxes. You can skip a month by skipping your next renewal. You need to SKIP before you renew for the box you do not want. Renewals occur the 15th of each month for the next months box.
How do I skip a month?
Sign in to your account; Click "EDIT" under Your Subscriptions; Click "SKIP NEXT RENEWAL"
How do I cancel my subscription?
Sign in to your account; Click "EDIT" under Your Subscriptions; Click "CANCEL SUBSCRIPTION"
Do you have other monthly dessert options?
Yes, with our Dessert Swap Program! Swap any months' featured dessert for our Cinnamon Buns! (HUGE HIT!) Just let us know you want to swap! Email us at Contact@HomemadeBakersClub.com
How do I update my address?
Sign in to your account under the "Log In" tab ~ Scroll down to Shipping Address & click "Add an Address" ~ Go back to your account page, find Your Subscription(s) & click "Edit" ~ Use the drop down under Choose a New Shipping Address ~ Click "Change" ~ If you have trouble, just email us and we can update the address on our end.
Do you have a printable Gift Certificate Template?
Yes! Just contact us & we will send you the PDF to print. It includes text such as "You've been gifted Mix Box, You've been gifted x months, Your first dessert will be: xyz"
