FAQ

When will my first box ship?

Sign up this month to receive next month's box. Your first box will ship out around the 7th of next month. (Sign up March 1st-31st = first box ships April. 7th. View the shipping schedule for more info: Click here)

How often & when will I get this box?

You will receive 1 box every month! We ship around the 7th of each month. Please allow up to 5 days for delivery.

What is the Rewards Program?

Earn rewards on every Mix Box Purchase! Every box you purchase equals 1 point. The more boxes your purchase, the more rewards you receive! Check out your points status, view available rewards, and redeem rewards all on your account page. (Use the same log in credientials from Cratejoy on our website!)

How do I swap my box to a different box?

To swap from the Featured Monthly Box to the Cinnamon Buns (or a selection of our past desserts), fill out the swap form found here:  www.homemadebakersclub.com/info

Can I get a printable Gift Certificate before the first box arrives?

Yes! Please choose from one of our many templates here: www.homemadebakersclub.com/gifts Simply save the template then print!

What's in the box?

Your box will include pre-measured, nonperishable ingredients, a recipe booklet, baking tips & info about your dessert, ingredients & allergen info, and information about the next months dessert! 

Do the boxes come with ingredient amounts so we can make the dessert again?

Yes! You can find the ingredients & yields on the back of the white ingredient card in each box.

How do I know what perishable ingredients I will need for each dessert?

We will send you 2-3 emails throughout the month prior to your box arriving to remind you of what ingredients you will need for the upcoming box. If you want to receive these emails, add yourself to our email list here: Subscriber Email List. You will need ingredients like milk, butter, eggs, & some perishable fruits to complete the dessert. 

Does the box contain any products that will spoil or go bad that I need to open right away?

Most of our boxes do not contain perishable ingredients. It's encouraged that you check your box upon arrival.

Will my subscription renew automatically?

Subscriptions will renew automatically until canceled. Gift subscriptions do NOT renew automatically unless you choose for it to renew at checkout. You can check if your gift subscription will renew at your Account Page under "Your Subscriptions".

What is your refund policy?

We provide refunds for unshipped and unprocessed boxes minus a 5% processing fee. This is to cover the processing fees that our payment processor does not return to us. Prepay Plans will receive a refund for unshipped boxes minus the price of the plan of boxes you did receive, minus the 5%  processing fee. Example: You signed up for a 6 month subscription but you only received 3 boxes = You will be refunded minus the 3 month plan price, minus 5% processing fee. 

When will I be charged for a renewal?

Renewals occur the 15th of each month for the next months box. Month to month subscriptions renew every month, while prepay subscriptions renew every 3, 6, & 12 months. 

How do I skip a month?

The easiest way to skip is to contact us! Just let us know which months/boxes you'd like to skip. If you'd like to skip a renewal before your renewal date, you can do so by logging onto your account, click "EDIT" under Your Subscriptions; then click "SKIP NEXT RENEWAL"

What if an item in my box is damaged?

Before you do anything, take a photo of the damaged product (we need this for our records & to offer you a replacement!). We do not offer replacements without proof of damage. Email us at contact@homemadebakersclub.com & we will get it figured out for you! Read more about this policy on our Terms & Conditions page.

How do I update my address?

Email us with your new address OR Sign in to your account under the "Log In" tab ~ Scroll down to Shipping Address & click "Add an Address" ~ Go back to your account page, find Your Subscription(s) & click "Edit" ~ Use the drop down under Choose a New Shipping Address ~ Click "Change" ~ If you have trouble, just email us and we can update the address on our end.

How do I cancel my subscription?

Email us OR Sign in to your account; Click "EDIT" under Your Subscriptions; Click "CANCEL SUBSCRIPTION"