FAQ
The Most Frequently Asked Questions by our Homemade Bakers
If you need more information or assistance, please contact us at Contact@HomemadeBakersClub.com or Message us on Facebook!
When will my first box ship?
Sign up this month to receive next months box. Your first box will ship around the 7th of next month.
How often will I get this box?
Monthly
When will my box arrive?
We ship around the 7th of each month & provide 1-3 day shipping. If you need your box sooner, email us at contact@homemadebakersclub.com
What's in the box?
Your box will include pre-measured, nonperishable (sometimes fruit!) ingredients, a recipe booklet, baking tips & info about your dessert, ingredients & allergen info, and information about the next months dessert!
Will my subscription renew automatically?
Subscriptions will renew automatically until canceled. Gift subscriptions do NOT renew automatically unless you choose for it to renew at checkout. You can check if your gift subscription will renew at your Account Page under "Your Subscriptions".
When will I be charged for a renewal?
Renewals occur the 15th of each month for the next months box. Month to month subscriptions renew every month, while prepay subscriptions renew every 3, 6, & 12 months.
Can I skip a month?
Yes. Month to month subscriber can do this by logging into their account (see question below). If you are a prepay customer, email/contact us. You need to skip before you renew for the box you do not want. Renewals occur the 15th of each month for the next months box.
How do I skip a month?
Sign in to your account; Click "EDIT" under Your Subscriptions; Click "SKIP NEXT RENEWAL"
How do I cancel my subscription?
Sign in to your account; Click "EDIT" under Your Subscriptions; Click "CANCEL SUBSCRIPTION"
Do you have other monthly dessert options?
Yes, with our Dessert Swap Program! Swap any months' featured dessert for our Cinnamon Buns! (HUGE HIT!) Just let us know you want to swap! Email us at Contact@HomemadeBakersClub.com
When and how do I swap?
How: There are 3 ways to contact us that you would like the Cinnamon Bun Swap for any future month’s dessert:
1) Reply to our swap reminder emails (we send 2 every month; around the 13th & 25th)
2) Reply to your Welcome Email (there are instructions on the email about swapping) - or reply to ANY of our emails (Homemade Bakers Club)
3) Email / Facebook / Instagram message us that you’d like to swap
When: Just let us know before we ship your box that month! Sooner is always better so we can purchase fresh ingredients for you & get your box out ASAP.
How do I update my address?
Email us with your new address OR Sign in to your account under the "Log In" tab ~ Scroll down to Shipping Address & click "Add an Address" ~ Go back to your account page, find Your Subscription(s) & click "Edit" ~ Use the drop down under Choose a New Shipping Address ~ Click "Change" ~ If you have trouble, just email us and we can update the address on our end.
Do you have a printable Gift Certificate Template?
Yes! Just contact us & we will send you the PDF to print. It includes text such as "You've been gifted Mix Box, You've been gifted x months, Your first dessert will be: xyz"
Will my gift recipient receive a welcome email about their gift?
We do not send welcome emails to gift recipients. A lot of our gift givers want the box to be a surprise so we do not send them. BUT if you provided a recipient email, it was added to our subscriber email list where they will receive updates of upcoming monthly desserts & cinnamon bun swap reminders.
